Problem Solving with Root Cause Analysis

(3-Hr, in-person, Altoona, PA)

What is Root Cause Analysis?

Addressing only the symptoms of a problem without addressing the underlying cause will likely lead to its recurrence. Root Cause Analysis is a systematic approach designed to thoroughly identify, define, examine, and address a problem at its source.

Learning Objectives:

• Discover problem definition and proper communication with stakeholders
• Examine problem identification, analysis, validation, and prioritization
• Learn how to unlock root causes, identify, and implement solutions

Program Outline:

• What is a Root Cause?
  • Causes vs. Symptoms
• Introduction to PDCA Cycle
• Problem Recognition & Definition
  • Compose Problem Statements
• Problem Validation
  • Assess Current Reality with Questions
  • Data Collection
  • Interpretation
• Analyze Potential Causes and Find the Root
  • 5 Whys Approach
  • Cause & Effect
  • Process Charting
• Develop a Solution
  • Experiments
  • Data Collection
  • Follow up & Communication
• Standardize the Solution
  • Communicate (what, why, where, how)
• Closing Discussion/Q&A

Problem Solving with Root Cause Analysis Outline

Who Should Attend:

This program provides a practical overview and teaches the basic concepts of Root Cause Analysis. Perfect for frontline leaders, new managers, maintenance personnel, and anyone whose job involves problem solving – the techniques taught at this workshop can be implemented immediately.